The government has introduced the Consumer Rights Bill into parliament to clarify and simplify consumer rights. The bill aims to make consumers better informed and better protected when they’re buying.
The bill will make the law clearer. It will
Consumer confidence
- clarify the standards a consumer can expect when they buy something
- set out what to do when goods, services or digital content don’t meet those standards
- clarify when terms and conditions can be considered unfair
Enforcement
- simplify enforcement powers
- make it easier to tackle rogue traders
- make it easier for small businesses to take legal action against bigger companies breaking competition laws
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